Contact Us

Last updated 16 August 2026

If you have a question about your order, the refund process, or the product itself, we would rather you asked than guessed.

Order and refund enquiries

Every purchase carries a 60-Day Satisfaction Promise from the original purchase date, with US-based support handling the applicable refund process. Have your order number available when you get in touch — it makes everything faster.

Please review the refund policy first, since it answers the majority of questions we receive about timeframes and process.

Product questions

For questions about what is in the formula, the ingredients page covers all eight components in detail. For questions about amounts, the Supplement Facts panel on your bottle is the definitive reference — we do not publish figures that are not confirmed there.

What we cannot help with

We are not able to provide medical advice, recommend HoneyFil for a specific health condition, or advise on interactions with your prescriptions. Those questions belong with a qualified healthcare professional who can see your full history. Take the product label with you.

Response times

We aim to respond to enquiries within two business days. Messages sent over weekends and public holidays are answered on the next working day.